Responsible Gaming at 123bd — We Play Safe Together
At 123bd, responsible gaming is not a compliance checkbox — it is a core value. We believe that gambling should always be an enjoyable form of entertainment, never a source of financial hardship or personal distress. This page outlines the tools, safeguards, and support resources that 123bd provides to every player in Bangladesh to help them stay in control of their gaming experience.
Gaming Should Always Be Fun
123bd is Bangladesh 's most trusted online betting and live casino platform, and with that position comes a genuine responsibility to protect our players. We take problem gambling seriously and are committed to providing an environment where every player can enjoy cricket betting, live casino games, slots, and more — with full confidence that safeguards are in place should they ever need them.
For the vast majority of players, gambling is a recreational activity — an exciting way to engage with live sport, test strategy, or enjoy the thrill of a spin. However, 123bd recognises that for a small percentage of individuals, gambling can become problematic. Recognising this risk is the first step toward addressing it, and that is why we have built a comprehensive responsible gaming framework directly into the 123bd Platform.
All players on 123bd must be aged 21 or above. This is a firm and non-negotiable requirement. We enforce age verification at the point of registration and reserve the right to request documentary proof of age — such as a national identity card (NID) or passport — at any time. Accounts found to be held by individuals under 21 will be immediately closed and all associated funds returned.
Our responsible gaming tools are available free of charge to every registered player. They can be accessed directly through your account dashboard or by contacting our support team at any time of day or night. We encourage every 123bd player in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh to familiarise themselves with these tools before they are ever needed.
Important Notice: Gambling is entertainment, not a way to earn income. Never bet more than you can comfortably afford to lose. If you are experiencing financial difficulty, please use our deposit limits or self-exclusion tools immediately, or contact our support team for guidance.
Safeguards Built Into 123bd
Every responsible gaming feature listed below is available to all registered 123bd players at no cost, at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Lowering your limit takes effect immediately; increases require a 24-hour cooling period to give you time to reflect. This tool is ideal for players who want to keep their spending within a comfortable budget.
If you feel that gambling is negatively affecting your life, you can request a self-exclusion through your account settings or by contacting 123bd support. Self-exclusion periods range from 6 months to permanent closure. During self-exclusion, your account is locked, you cannot create a new account, and all marketing communications are suspended. This is the most comprehensive protection tool available.
Need a short break without committing to a full self-exclusion? Use the time-out feature to pause your account for 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily suspended during this period, and no deposits or bets can be placed. Time-outs are a useful first step if you notice your gambling habits beginning to change in ways that concern you.
In addition to deposit limits, 123bd players can set a maximum net loss threshold for any given day, week, or month. When your losses reach the defined amount, further gameplay is restricted for the remainder of that period. Loss limits empower you to define your personal risk tolerance in advance, before emotions come into play during a gaming session.
It is easy to lose track of time during an engaging cricket match or live casino session. 123bd allows you to set session duration reminders — notifications that alert you when you have been playing for a specified length of time (e.g., 30 minutes, 1 hour, 2 hours). These gentle prompts help you stay aware of how long you have been playing and make conscious decisions about continuing.
Reality check notifications provide periodic pop-up summaries of your current session — including how long you have been playing, how much you have deposited, and your net position. These on-screen reminders are designed to counteract the immersive nature of live gaming and give you a clear, factual snapshot of your session so you can make informed decisions about continuing or stopping.
Warning Signs of Problem Gambling
Recognising the early signs of problematic gambling behaviour is critical. If several of the following apply to you, we encourage you to use our tools or contact support.
Check In With Yourself
The following questions are designed as a simple self-assessment tool. If you answer "yes" to two or more of these questions, we strongly encourage you to make use of 123bd's responsible gaming tools or to reach out to our support team for a confidential conversation.
This assessment is not a clinical diagnostic tool — it is a starting point for honest self-reflection. Problem gambling affects people from all walks of life and all income levels. There is no shame in recognising a problem and taking action early.
Remember: using 123bd's self-exclusion or time-out tools is a sign of strength and self-awareness, not weakness. Our support team treats every enquiry with complete confidentiality and without judgment.
How to Activate Your Protection Tools
Every responsible gaming feature at 123bd is straightforward to activate. Here is how to get started with each tool.
Visit 123bd.io and log in using your registered username and password. All responsible gaming tools are accessible from within your personal account dashboard under the "Responsible Gaming" section.
Step OneFrom your dashboard, go to Account Settings and select the "Responsible Gaming" tab. You will find all available tools listed there — deposit limits, loss limits, time-out, self-exclusion, and session reminders.
Step TwoChoose the tool that best suits your needs. For limits, enter the amount and select the time period. For time-out or self-exclusion, select the duration. All reductions and exclusions take effect immediately upon confirmation.
Step ThreeIf you are unable to access your account or prefer to speak with someone directly, our support team is available around the clock via live chat or email at [email protected]. All requests are handled confidentially and without delay.
Step FourYou Are Never Alone — Help Is Always Here
If you are concerned about your gambling habits or those of someone you care about, our dedicated support team is available 24 hours a day, 7 days a week. Every conversation is treated with complete confidentiality. There is no pressure, no judgment — just practical help from people who understand. Reach out to us at any time: our team is here for every player in Bangladesh, from Dhaka to Cox's Bazar.
[email protected]123bd is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Explore our games with confidence, knowing that our protection tools are always available.